Quality

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The basis of our quality control management activity is the certified and continously supervised MSZ EN ISO 9001:2009 standard and a quality control system operated in accordance with the requirements of the transport authority.

Our company operates MSZ EN ISO 9001:2009 standard quality control system of all of our services and we aspire to have it certified continously with an independent certification institution.

The quality control system of our previus vehicle maintenance test activity has been established in accordance with the requirements and rules of the transport authority.

The primary mission of our company is to unfold the partners’ requirements in accordance with our quality policy, in order to provide consistent high-quality service.

The management carefully monitors and evaluates its activity and takes into consideration the external (partner, authority) and internal (employees) remarks as well.

Through its improvement activity the company management takes charge of the immediate correction of mistakes and the introduction of such measures that will help to avoid the same mistake in the future. The remarks and complaints in connection with our services are recorded, analyzed and solved.

The guidance of handling customer complaints is included in internal regulations.


 – Certificate –